Refund Policy

At Redemption, we want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. That's why we offer a hassle-free refund policy to ensure your peace of mind.

How to Initiate a Refund: To initiate a refund, please contact our customer service team at Our friendly representatives will guide you through the process and provide you with a return authorization number (RMA) if necessary. Please include the RMA number with your returned item to expedite the refund process.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

Refund Processing Time: Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

Exchanges: If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.

Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact us at Our dedicated customer service team is here to assist you.